Privacy Policy

I care about your privacy.

The required business stuff will follow but first I want to tell you something. I want to speak directly to you from my heart. It’s not the “standard” way to do things but it is the Soulpreneur way. I’m among a growing number of spiritual business owners who are changing the way business is done. We believe in practicing business in an ethical way. Honouring our customers and the earth takes priority over profit driven sales. We do not separate business rules from personal/societal rules. We treat our customers as we would treat our own family. The new regulations set out by world governments to protect your privacy is a great start. As business owners we need to protect our customers no matter where in the world they are because we are now a global community. As a private person myself I am selective about who I give my own personal information to. I am the same way with my business – perhaps more so because I have other people depending on me to safeguard their information.I do strive to always be in compliance with the law of course but many of the things that are now being mandated are things that I have always done naturally and intuitively. That is because my priority and responsibility as a business owner is to you – my customer and my community. You are more than customers to me – you are dear friends and I truly care about your privacy.

So I’m going to make it clear to you here … I promise to do everything that I can to protect your privacy and treat your personal information with honour and respect. Of course in running a business I need to use services like web hosts, email marketing providers, and apps which make your experience the best it can be. I do my utmost to align myself with business services who share my values and ethics and who have pledged to protect your privacy.

now the business part ….


Who we are

We are Symbaya. We offer light based information through our blogs and sacred soul journeys (courses/memberships).

Our website address is: https://www.symbaya.com and https://www.symbaya.ca. We are sister site to Song of Stones (www.songofstones.com and www.songofstones.ca). Some purchases may be made through the Song of Stones website who have a separate privacy policy.

This privacy policy document outlines the types of personal information received and collected by our websites, how that information is used, and what choices you have with respect to that information.

Our Web Host

Our web host is Site Ground. Here is their privacy policy.

What personal data we collect and why we collect it

Information You Provide to Us

It’s probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:

Basic Account Information: We ask for basic information like your name, email address, and password in order to set up your account on symbaya.com.

Transaction and Billing Information: If you buy something from us you will provide additional personal and payment information that is required to process the transaction and your payment, such as your name, credit card information, and contact information.

Content Information: Depending on the Services you use, you may also provide us with information about you in draft and published content (such as for your website). For example, if you write a blog post that includes biographic information about you, we will have that information, and so will anyone with access to the Internet if you choose to publish the post publicly. This might be obvious to you…but it’s not to everyone!

Communications With Us: You may also provide us information when you respond to surveys, communicate with our user support team about a question, or post a question about your site in our public forums.

Information We Collect Automatically

We also collect some information automatically:

Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services–for example, when you create or make changes to your account on symbaya.com.

Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions. We may also collect information about your precise location via our mobile apps (when, for example, you post a photograph with location information) if you allow us to do so through your mobile device operating system’s permissions.

Cookies

Information from Cookies & Other Technologies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

We generally discard information about you when we no longer need the information for the purposes for which we collect and use it–which are described in the section above on How and Why We Use Information–and we are not legally required to continue to keep it.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Sharing Information

How We Share Information

We do not sell our users’ private personal information.

We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

Subsidiaries, Employees, and Independent Contractors: We may disclose information about you to our subsidiaries, our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our Services or to process the information on our behalf. We require our subsidiaries, employees, and independent contractors to follow this Privacy Policy for personal information that we share with them.

Third Party Vendors and Processors: We may share information about you with third party vendors or processors who need to know information about you in order to provide their services to us, or to provide their services to you or your site. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information, fraud prevention services that allow us to analyze fraudulent payment transactions, postal and email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you, those that assist us with our marketing efforts (e.g. by providing tools for identifying a specific marketing target group or improving our marketing campaigns), those that help us understand and enhance our Services (like analytics providers), and companies that make products available on our websites, who may need information about you in order to, for example, provide technical or other support services to you. We require vendors to agree to privacy commitments in order to share information with them. For more information on these vendors and processors see the Third Party Processors section below.

Legal Requests: We may disclose information about you in response to a subpoena, court order, or other governmental request.
To Protect Rights, Property, and Others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Symbaya, third parties, or the public at large.

Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that Symbaya goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.

With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so.

Published Support Requests: And if you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request anonymously in order to help us clarify or respond to your request or to help us support other users.

Security

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks.

Choices

You have several choices available when it comes to information about you:

Limit the Information that You Provide: If you have an account with us, you can choose not to provide the optional account information, and transaction and billing information. Please keep in mind that if you do not provide this information, certain features of our services may not be accessible.

Opt-Out of Electronic Communications: You may opt out of receiving promotional messages from us. Just follow the instructions in those messages. If you opt out of promotional messages, we may still send you other messages, like those about your account and legal notices.

Set Your Browser to Reject Cookies: You can usually choose to set your browser to remove or reject browser cookies before using Symbaya’s websites, with the drawback that certain features of Symbaya’s websites may not function properly without the aid of cookies.

Close Your Account: While we’d be very sad to see you go, if you no longer want to use our Services, you can request your account to be closed by contacting us via email. Please keep in mind that we may continue to retain your information after closing your account, as described in How Long We Keep Information above–for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests.

Your Rights

If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

  • Request access to your personal data;
  • Request correction or deletion of your personal data;
  • Object to our use and processing of your personal data;
  • Request that we limit our use and processing of your personal data; and
  • Request portability of your personal data.

You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to do that, or you would like to contact us about one of the other rights, scroll down to How to Reach Us to, well, find out how to reach us.

EU individuals also have the right to make a complaint to a government supervisory authority.

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Who on our team has access

At the time of this edition of the Privacy Policy I am the owner and sole proprietor of Symbaya and the only one who will have access to your personal information. If in future I hire additional members for our team they may have access to the information you provide us for the purpose of serving and supporting you.

Learning Management System

FOR OUR JOURNEYS (COURSES/SUBSCRIPTIONS) we use LifterLMS and the following is the data that is collected using that app:

We collect information about you during the registration, enrollment, and checkout processes on our site.

What we collect and store
When you register an account with us, we’ll ask you to provide information including your name, billing address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account, orders, courses, and memberships
  • Communicate with you about courses and memberships that you’re enrolled in
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our site
  • Comply with any legal obligations we have
  • Improve our site’s offerings
  • Send you marketing messages, if you choose to receive them

When you create an account, we will store your name, address, email and phone number, which will be used to populate the enrollment and checkout for future purchases and enrollments.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information the required number of years for tax and accounting purposes. This includes your name, email address and billing address.

We will also store comments or reviews, if you chose to leave them.

Third Party Processors

Third party processors are other services that Symbaya uses to function and operate as a business and serve you in the best possible way. Following are the links to the third party processors used by Symbaya:

Active Campaign
Active Campaign is an marketing automation service and CRM which is used by LifterLMS to facilitate our email newsletters and mailing lists. Information like your email address, name, location, customer history, and interest tags will be stored in Active Campaign upon purchase or when subscribing to our mailing lists. For more information about how Active Campaign uses your data see their privacy policy at https://www.activecampaign.com/privacy-policy/.

Google Analytics
Google Analytics is a data gathering and reporting service which is utilized to help us understand how our websites are being used so we can improve our user experiences. Google Analytics will set cookies in your browser and read preexisting cookies. Information about what data is collected by Google and how Google uses that data can be found at https://www.google.com/policies/privacy/partners/.

PayPal
PayPal is a credit card and online payments processing. During ecommerce transactions your name, email address, and billing address will be sent to PayPal to validate your purchases and prevent against fraud. For more information about how PayPal uses this data see their privacy policy at https://www.paypal.com/us/webapps/mpp/ua/useragreement-full.

Zoom
Zoom is an online virtual meeting and webinar platform. LifterLMS uses Zoom to conduct private and group meetings and webinars for the purpose of answering presales questions and conducting informational webinars that may also include sales promotional content. Zoom is also used to record webinars and podcast interviews. Sometimes Zoom webinars require registration and collect user name, email address, and attendance information. For more information about how Zoom uses this data see their privacy policy at https://zoom.us/privacy.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these affiliate sites.

How to Reach Us

If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the Your Rights section above, please contact us.

 

Portions of this document have been taken from the Automattic Privacy Policy made available under a Creative Commons Sharealike license and with the kind support of LifterLMS who have been generous in sharing information.